DINE IN, DRIVE THROUGH, PICK UP, DELIVERY EAT, DRINK, PLAY AND RELAX RETURN & REFUND POLICY For your most satisfaction, we provide you some solutions if any of these happens to you. Feel free to contact us if you have any question regarding to Return Policy at (210) 497-6669 Wrong Food If you get your food different from the receipt, we are really sorry. Please call us as soon as you notice or within 1 hour that you got the wrong food. You may come to pick up or ask us to redeliver** your food within the same delivery time frame with your previous order for free*. For credit card, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash, you will be asked to pay the differences of the balance if the new food has more value than the wrong food. In the same way, you will get the differences of the balance back if the new food has less value than the wrong food. Some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. All cases, please return the wrong food in the original container(s)* to our driver or our cashier to avoid additional charge. Missed Food It's a rare case, but possible. Please call us as soon as you notice or within 1 hour that we miss one or more food of your order. You may come to pick up or ask us to redeliver** the food within the same delivery time frame with your previous order for free*. You may cancel the missed food before we cook without any question, and we will refund you with a store credit. Your order will be priority if you come to pick it up. Bad Food We cook your food with only the finest and the freshest ingredients with USDA certified, no MSG and preservative. Please call us if it's caused by uncared delivering, bad packaging, strange objects in the food or spoilage within 1 hour of delivery. We will cook new ones and make sure they're the best. You may change your food to something else in case of spoilage, and we will correct your receipt. You may come to pick up or ask us to redeliver** the food within the same delivery time frame with your previous order for free*. Some cases, we may offer you a store credit in the dollar amount of the bad food. Your order will be priority if you come to pick it up. All cases, please return the bad food in the original container(s)* to our driver or our cashier to avoid additional charge. Don't Like The Food Some cases you may get exchange or a store credit in dollar amount only. There won't be any refund in cash. For exchange, you may not get the differences of the value of the food back. If the new food has more value, you will be asked to cover the balance. You may come to pick up the food or ask us to do the delivery within the same delivery time frame with your previous order. A $5 delivery fee will apply. Your order will be priority if you come to pick it up. All cases, please return the food in the original container(s)* to our driver or our cashier to avoid additional charge. Return / Cancel Sorry, no refund if you change your mind after all the food has been cooked. You may get a store credit the half of the bill in some cases. Please contact us for more information. Complimentary Food Sorry, no refund on any complimentary food. You may get exchanges for some reasons. Please contact us for more information. * If the food is consumed more than 20% of the full portion, you may not get a/an refund or exchange if it's not due to spoilage and/or unusually objects in the food. Please contact us for more information. ** Redelivery address cannot be different from the previous one. Limited 3 mile driving distance. We will refund you with a store credit only if you don't come to pick up you © Copyright 2020 shinko.best. All Rights Reserved. About | Contact Powered by DashNexPages.com 7531 Bandera Rd Ste 106 San Antonio, TX 78238 Call: (210)2908182 DINE IN, DRIVE THROUGH, PICK UP, DELIVERY EAT, DRINK, PLAY AND RELAX7531 Bandera Rd Ste 106San Antonio, TX 78238Call: (210)29081827531 Bandera Rd Ste 106San Antonio, TX 78238Call: (210)2908182